Privacy Policy

1. Information Collection

When you use our services, we may collect the following types of information:

• Registration Information: When you create an account, we collect your name, email address, phone number and other contact information.

• Business Information: To complete cross-border e-commerce services, we need to collect necessary business documents such as company business license and bank account information.

• Usage Information: We record the time you visit our website, pages you browse and operations you perform to optimize our service experience.

• Device Information: Including your device type, operating system, browser type and IP address.

2. Information Use

The information we collect is used for the following purposes:

• Providing you with cross-border e-commerce operations, startup subsidy applications and other services;

• Verifying your identity and qualifications to ensure service compliance;

• Improving our website functionality and user experience;

• Sending service notifications, updates and customer support responses;

• Preventing fraud and protecting account security.

3. Information Protection

We adopt industry-standard security measures to protect your personal information:

• SSL/TLS encryption for transmitting sensitive data;

• Strict access controls so only authorized personnel can access your information;

• Regular security audits and vulnerability testing;

• Your financial data and identity documents are stored on dedicated secure servers.

4. Information Sharing

We strictly adhere to data protection principles and will not sell your personal information to any third party. We may share your information only in the following circumstances:

• With your explicit consent;

• Sharing relevant information with partners when necessary to complete services;

• As required by laws, regulations or mandatory requirements of regulatory authorities.

5. Your Rights

You have the following rights regarding your personal information:

• Right of Access: You can inquire about your personal information at any time;

• Right to Correction: You can request correction when information is inaccurate;

• Right to Deletion: You can request deletion of personal information under certain conditions;

• Right to Restriction of Processing: You can restrict our processing of your information;

• Right to Data Portability: You have the right to obtain and export your personal information.

6. Cookie Policy

We use cookies and similar technologies to provide a better service experience:

• Necessary Cookies: Used for basic website functions, cannot be disabled;

• Analytics Cookies: Help us understand how visitors use our website;

• Functional Cookies: Enhance website interaction and personalized experience.

You can refuse or clear cookies through your browser settings, but this may affect the normal use of some features.

7. Contact Us

If you have any questions, comments or suggestions about this Privacy Policy, please contact us through:

• Email: service@xborder.cloud

• Business Hours: Monday to Friday 9:00 AM - 6:00 PM (PST)

• We will respond to your inquiry within 3 business days of receipt.